An accessibility audit for Harborview Health's patient portal ​

Finding the fixes that actually mattered, not the whole checklist at once.

The problem. An automated scanner returned 340 issues. Nobody had time to fix 340 issues, so nobody fixed any of them.

What changed. A manual pass with a screen reader found the dozen that actually blocked someone from booking an appointment, ranked by how many people they blocked, not by scanner severity.

The result. Twelve fixes shipped in a week instead of 340 sitting in a backlog forever. The appointment-booking flow, the one that mattered, now works start to finish with a keyboard alone.